Verifying your identity
Last updated August 14, 2026
What you submit, who reviews it, and how your documents are stored.
Parts of the exchange depend on your verification status. To verify, you upload identity documents and supply your legal name, date of birth, residential address, nationality and declared country of residence through the dashboard.
A person reviews your documents
Review is manual and performed in-house. A trained reviewer on our staff assesses what you submit and sets your account’s verification status. We do not run automated face-matching, liveness detection, optical character recognition or automated sanctions screening. No algorithm approves you, and no algorithm rejects you.
The same holds for every adverse decision anywhere in the product. There is no automatic ban, freeze or refusal — a restriction on an account exists because a person decided to place it, and staff actions are recorded in an append-only audit log.
How your documents are stored
Documents you upload are stored under a compliance-mode retention lock. The stored file cannot be altered or deleted — by you, by us, or by anyone with administrative access — before its retention period expires. That is a deliberate integrity control, and it is also why deleting verification records is not immediate.
Because verification documents cannot be deleted on request before their retention period ends, upload only the document you were asked for.